Refund Policy
Effective Date: January 1, 2025
SprintZen is a brand owned and operated by ShellExa InfoTech Private Limited. We are committed to delivering a seamless experience for all our users through our subscription-based software-as-a-service (SaaS) platform. This policy outlines our stance on returns, cancellations, and refunds for SprintZen services.
1. No Refund Policy
As a SaaS product, all payments for SprintZen subscriptions are final. We do not offer refunds for subscription fees already paid, whether for partial use, unused time, or unused features.
We encourage all users to take advantage of our free trial period to evaluate the product and ensure it meets their expectations before committing to a paid subscription.
2. Cancellation of Subscription
Users can cancel their SprintZen subscription at any time through their account settings. Upon cancellation:
You will retain access to the service for the remainder of your billing cycle.
No further charges will be applied after the current billing cycle ends.
Cancellation will not result in any refunds for the remaining duration of the subscription period.
3. Free Trial Policy
We offer a free trial to new users, allowing them to explore the features and benefits of SprintZen before purchasing a subscription. The free trial duration is determined at our discretion and may be subject to change.
To avoid charges, users must cancel their subscription before the free trial ends. Once the trial period is over and a paid plan is activated, charges are non-refundable.
4. Exceptional Cases
While we uphold a strict no-refund policy, we understand that unique circumstances may arise. If you believe there is an extraordinary reason for a refund request, you may contact us at info@shellexa.com. Please note that such cases will be reviewed at the sole discretion of ShellExa InfoTech Private Limited, and the decision will be final.
5. Updates to This Policy
ShellExa InfoTech Private Limited reserves the right to update or modify this policy at any time without prior notice. Any changes to the policy will be reflected on this page, and the effective date will be updated accordingly.
If you have any questions or need assistance, please contact us at info@shellexa.com.
